Refund policy

We want you to be happy with your order. This policy explains what to do if something goes wrong.

Changing or cancelling an order

If you'd like to amend your order, please contact us as soon as possible on 07920 202828, with your order number. You can change your order until the point where it has been packed ready for dispatch.

Damaged or missing goods

Damaged or missing goods will be refunded or added to a future order. All damaged goods must be signed for as damaged by the driver or alternatively refused, and we must be notified, where possible, within 3 working days of delivery or expected delivery.

Our packaging is approved by our delivery partner to minimise breakages. In the unlikely event that you need to make a breakage claim, please take a photo of the broken goods and send it to us with your order number.

Items you don't like

Unfortunately, we can't exchange, refund or replace items that the customer or recipient doesn't like, but we're happy to recommend an alternative.

Failed deliveries

The courier will try to deliver twice, after which parcels are returned to the delivery depot. If arrangements have not been made to collect from the depot the parcel will be returned to us. Carriage charges incurred by us are not refundable if all attempts to deliver have failed. These will be charged at cost.

Pricing errors

In the rare event of a pricing error, we will contact you before picking your order to ask if you would like to continue with the order at the correct price or cancel.

Contact us

Call us on 07920 202828 (Monday to Friday, 08.30-15.00) or email contact@thegermanbeercompany.com.